Hospitality Trainer



  • Supports the day to day running in coordination with the venue set-up, training documents, training presentations upload and refreshments provided
  • To train all new F&B hires, as per the hotel standards.
  • In partnership with the Hygiene department assist to organise EFST training and ADFCA exams, database and monthly reports.
  • Implements the cross training and cross-exposure process and prepares monthly report and certificate of completions.
  • To evaluate and verify understanding of all employees on the service standards.
  • To assist F&B Division in developing Departmental Operations and Training manuals.
  • To develop within the F&B Division all-possible means and programs in order to facilitate work related procedures and upgrade the performance standards.
  • Develop measurements to ensure understanding and follow up for compliance.
  • To prepare and update within the Division, all training records for each employee, as well as career paths and development charts.
  • To establish within the Division measurements to check adherence to the set service standards.
  • To conduct/ensure that, daily measurements for standards are done.
  • To assess areas of improvement, based on the measurements done and Mystery Guest Audits, and prepare training plan to achieve and maintain a high standard of Guest Service levels at all times.
Qualification

  • Hospitality graduate.
  • Trainer Certification. (Preference for EHS practitioners)
  • Excellent communication and presentation skills is required.
  • 2 years of experience as trainer from a 5* luxury property