Front
Office Manager
·
Dubai, United Arab Emirates
·
Unspecified
·
DUKES THE PALM, a ROYAL HIDEAWAY HOTEL (View profile)
·
Permanent
·
Recently
Elegance and
exclusivity in one of the most thrilling areas of Dubai
Located in the
exclusive area of Palm Jumeirah, luxury, seal of the Royal Hideaway brand, accompanies
each of the 279 rooms and suites to each of the 285 apartments.
Next to a magnificent
private beach, the hotel compliments its rooms with exclusive service,
including impressive restaurants where guests can enjoy extraordinary dishes
and authentic flavours, from the award-winning Khyber restaurant to the iconic
Dukes Bar. The hotel also has a relaxing indoor swimming pool on the 14th
floor, as well as an innovative Kids Club for the youngest members of the
family.
In addition, this
5-star hotel is home to 7 meeting rooms and spaces for weddings and is easy to
access—it’s only a 10-minute drive to the Dubai and Nakheel Mall and
20 minutes by car to the Dubai International Airport (DXB), among other
places of interest.
We are currently
looking for a Front Office Manager
As a Front Office
Manager, you should combine a pleasant personality with a dynamic professional
attitude to supervise and lead our team. Ideal candidate can deal efficiently
with complaints and has a solid customer service approach. Prepare monthly reports
and budget for front office department.
Main Duties and
Responsibilities:
Evaluates the job performance of each front
office employee
Maintains working relationships
and communicates with all departments
Maintains master key control
Verifies that accurate room
status information is maintained and properly communicated.
Updates group information. Maintains,
monitors, and prepares group requirements. Relays information to appropriate
personnel
Ensure guests receive prompt attention and
personal recognition throughout their stay in the hotel, respond to guest needs
and resolve any issues that may arise resulting in the highest possible guest
satisfaction
Maintain a high-performance standard among
guest contact employees to ensure they are knowledgeable, friendly and
courteous at all times
Work closely with the Housekeeping Department
to turn rooms around with a minimum of lost time and to allocate arriving guest
appropriately
Participate in decisions involving occupancy
goals, marketing strategies and development of rates
Supporting, training, and supervising front
office staff
Ensuring that all guest-related tasks are
handled accurately and on time to improve guests' experience
Scheduling staff shifts and managing other
HR-related tasks
Ensure implementation of all hotel policies
and house rules
Experience:
Previous experience in a large hotel with at
least 500 keys in a luxury property required
Pre-opening experience is an advantage
Requirement:
Proven work experience as Front Office Manager
or similar role
Full working knowledge of Opera system is
essential
Active listening and effective communication
skills
Flexibility to work in shifts
Strong organizational and multitasking skills,
with the ability to perform well in a fast-paced environment
Should you believe
that you are the right candidate for the role, please apply online
ONLY by submitting your full updated CV, featuring a recent photograph.
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