Room
Service Order Taker
·
Dubai,
United Arab Emirates
·
$21,600 per annum
·
25Hours Dubai One Central LLC
·
Permanent
·
Recently
Room Service Order
Taker
We are seeking a
highly motivated and customer-oriented individual to join the tribe
of 25hours Hotel Dubai One Central as a Room Service Order Taker. As a
Room Service Order Taker, you will play a crucial role in ensuring the seamless
delivery of food and beverage orders to our guests in a timely and professional
manner. Your exceptional communication skills and attention to detail will
contribute to creating a memorable dining experience for our guests.
COME AS YOU ARE AND
JOIN THE 25h TRIBE!
What is in it for you:
Employee benefit card
offering discounted rates in Accor worldwide
Learning programs
through our Academies
Opportunity to develop
your talent and grow within your property and across the world!
Ability to make a
difference through our Corporate Social Responsibility activities, like Planet
21
What you will be
doing:
Order Management: Receive and process food and
beverage orders from guests staying in the hotel's rooms or suites, either
through telephone calls or in-person requests.
Menu Knowledge: Have a thorough understanding
of the hotel's menus, including breakfast, lunch, dinner, and late-night
options, as well as beverage selections and any special promotions or offers.
Upselling: Actively promote and upsell menu
items, suggesting appropriate add-ons, side dishes, or beverages to enhance the
guest's dining experience.
Guest Assistance: Provide recommendations and
suggestions based on guest preferences, dietary restrictions, and special
requests, ensuring their needs are met and preferences are accommodated.
Order Accuracy: Accurately enter guest orders
into the hotel's computer system, paying close attention to special requests,
allergies, and specific delivery instructions.
Coordination: Coordinate with the kitchen and
other relevant departments to ensure smooth and timely preparation and delivery
of food and beverages to guests' rooms.
Timeliness: Monitor order preparation and
delivery times to ensure prompt and efficient service, addressing any delays or
issues that may arise.
Customer Service: Deliver exceptional customer
service by addressing guest inquiries, concerns, or complaints promptly and
professionally, striving to exceed their expectations.
Sales and Revenue Generation: Identify
opportunities to maximize sales and revenue by suggesting menu upgrades,
additional orders, or promotional offerings to guests.
Cash Handling: Process guest payments accurately
and efficiently, following the hotel's cash handling procedures and maintaining
proper documentation.
Hygiene and Safety: Adhere to food safety and
hygiene standards, ensuring compliance with all relevant regulations and
protocols.
Your experience and
skills include:
Experience: Prior experience in a similar
role, preferably in the hospitality industry, is advantageous but not required.
Communication Skills: Excellent verbal and
written communication skills, with the ability to listen attentively and
effectively communicate information to guests and colleagues.
Customer Focus: Strong customer service
orientation, with a genuine desire to provide exceptional service and create a
positive guest experience.
Multi-tasking: Ability to handle multiple
tasks simultaneously while maintaining attention to detail and accuracy.
Computer Skills: Proficiency in using computer
systems and software for order processing, including knowledge of basic office
applications and point-of-sale (POS) systems.
Adaptability: Flexibility to work in a dynamic
and fast-paced environment, including evenings, weekends, and holidays as
required.
Team Player: Demonstrated ability to work
effectively as part of a team, collaborating with colleagues from various
departments to ensure guest satisfaction.
Problem Solving: Strong problem-solving
skills, with the ability to think quickly and make sound decisions in
challenging situations.
Professionalism: Maintain a neat and
professional appearance, adhering to the hotel's dress code and grooming
standards at all times.
Your team and working
environment:
Diverse, young and
vibrant team
Our commitment to
Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote
diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor’s limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together we
can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,
visit https://careers.accor.com/
Do what you love, care
for the world, dare to challenge the status quo! #BELIMITLESS
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